1.1. Places are allocated on a first-come first- served basis, with priority given to students who are re-enrolling in a class.
1.2. You are asked to inform the office in writing should you wish to make any changes after the application is processed. Please see below for our policies on withdrawals.
1.3. Please check time, date and venue carefully and make note of any statutory holidays as outlined on the schedule. No further reminder will be made, but you will always be notified of any changes in a class schedule or location.
1.4. We use email, or SMS in case of an emergency, to communicate with parents. If you are not receiving our email/SMS, please check your junk mail (email) and make sure that we have your updated contact details so that you receive communications from us. We cannot be held responsible for any missed classes due to unread emails or our email landing in your spam inbox. If you are uncertain which contact details you provided us with, please call our office at 2711 1280, and we will update your email address and your telephone number. It is very important that we have your correct contact details in accordance to our Child Protection Policy. Please also keep in mind that opting out of email communication, you may miss important information related to the programmes your child attends.
1.5. No refund or credit will be issued on equipment orders for any reason, including late delivery.
1.6. New and unused and faulty equipment can be exchanged at our office within 30 days of receiving your order.
1.7. We have the right to exclude children from classes for the non-payment of fees
2. Withdrawals, Absences, Changes & Cancellations
2.1. Students who successfully enrol in a course and withdraw from it before the course commences will receive a refund for the course fee less a $200 processing fee. The request for cancellation must be made in writing.
2.2. No refund or credit will be provided for students withdrawing after a course commences.
2.3. There are no refunds. Students can apply for a credit for an extended period of sickness of a minimum of three weeks supported by a doctor's note. Requests and documentation should be submitted within seven (7) days of the absence. Each case of extended sickness will be considered individually. Our decision is final.
2.4. We reserve the right to change course times, venues and dates at our discretion. Parents will be notified of any changes in advance whenever possible.
2.5. We reserve the right to cancel courses due to insufficient enrolment. Every effort will be made to place students in a similar course. If none is available, a refund will be issued.
2.6. If we cancel a class due to teacher or coach absence, a credit will be issued.
2.7. Where there are changes to our schedule, we will notify the parent/guardian by email or by telephone if there is no available email. If the change happens with less than 7 days’ notice, we will telephone the parent/guardian.
2.8. In case of unanticipated site conflicts, a suitable replacement venue will be offered. No refunds will be made in such instances.
2.9. In the event of school closure by EDB, or due to inclement weather (to ensure safety of students in the venues where our programmes are conducted), classes will be cancelled and no make-up, refund or credit will be issued. Please see our weather policy for more details regarding weather cancellations.
3. Payment for a Course
3.1. Payment for an enroled course is made online through the PayPal platform. When re-enroling your child from term to term, we ensure priority is given to existing customers and students. In case of any outstanding payments, we reserve the right to suspend a student during the term for non-payment of course fees. We will contact you in due time to arrange a payment to avoid such situations but it is your responsibility to pay for the services provided by us.
4. Venues & Facilities
4.1. Parking is not available at any ESF school and therefore public transportation is recommended. At Sha Tin College & Junior School, limited parking may be available after 4:00pm on weekdays.
5. Parent and Guardian Responsibilities
5.1. All students must be under adult supervision while waiting for classes to begin. For all sports programmes, we recommend parents and guardians of children under the age of 8 to remain on site for the duration of the class.
5.2. For our languages programmes, parents and guardians are asked to wait outside the venue while the class is in progress. Teachers have the right to ask any person to leave the premises.
5.3. Lessons will finish on time. Please ensure you pick up your child promptly at the end of the lesson.
6.1. Participants are expected to abide by the regulations of the facility. This will be strictly enforced and we reserve the right to ask anyone who does not abide by the rules or behaves unreasonably to leave immediately.
6.2. ESF Educational Services, our coaches and our teachers are not responsible for any injury to participants, or damages or loss of property as a result of participation in our courses.
6.3. In case of a medical emergency, your child will be transferred to the nearest government hospital using the Hong Kong Government Emergency Medical Unit.
7. Information Policy
7.1. Information provided by you on your application form will be used for the purposes of:
7.1.1. processing your application for admission; and
7.1.2. administration after admission.
7.2. The data we collect will be kept confidential. You have the right to obtain access to and request correction of any information concerning you and your child held by us. Requests for such access should be made in writing.
7.3. We reserve the right to amend our policies from time to time.
7.4. Click Here to read our full Personal Information Collection Statement (PICS)